Delivery management and rider dispatch software in the UK
Dispatch every order to the right rider, see your whole fleet on a live map, and close each day with cash and proof of delivery accounted for.
Illustration with sample data
When your fleet runs on calls and group chats
If you deliver with your own riders, the hard part comes after the order: who takes it, where they are now, whether it arrived, and where the cash is.
- Dispatchers hand out orders in a group chat and lose track of who has what.
- Customers call to ask where their order is, and nobody can say.
- Cash collected on delivery is counted at the end of the shift with no order-by-order record.
The apps and portals in this setup
A typical setup. You can start with fewer and add the rest later.
Rider App
Riders sign up, go on shift, get deliveries, navigate and prove each drop-off.
What’s inside: Rider AppRider Portal
Your fleet team works the dispatch queue, routes and cash on delivery.
What’s inside: Rider PortalAdmin Panel
Operations see every active rider on a live map and assign or re-assign deliveries.
What’s inside: Admin PanelVendor App
Optional: shops or kitchens that hand orders to your riders mark them ready.
What’s inside: Vendor App
Features that matter here
- Automatic and manual dispatchNew orders go to available riders automatically; dispatchers can assign or re-assign by hand.
- Live map of every riderSee each active rider’s position on one map in the admin panel.
- Turn-by-turn navigationRiders follow the route to each address in the rider app.
- Proof of deliveryA photo and a signature at every drop-off, uploaded with the order.
- Cash-on-delivery reconciliationEach rider’s collected cash is matched to orders in the rider portal and the cash ledger.
- Shifts and earningsRiders switch their shift on and off and see their earnings per order.
- The vehicle by weightBike, car, van or truck, matched to each order’s weight.
How a typical order runs
- Rider Portal
The order joins the queue
Each new delivery appears in the dispatch queue with its stops and vehicle.
- Admin Panel
It is dispatched
It goes to an available rider automatically, or your dispatcher assigns it.
- Rider App
The rider delivers
The rider navigates to the address and records a photo and a signature at the door.
- Rider Portal
The cash is reconciled
Cash collected on delivery is matched to the order, and the rider’s daily summary closes the shift.
Running it in the UK
In the UK, the apps run in English. Customers pay by card online or in cash on delivery, and each rider’s cash is reconciled in the admin panel.
Courier teams can follow riders and vans on one map, with photo and signature proof at every drop-off.
Also in:London
What happens after you ask for a demo
We reply within 24 hours
Someone from the FRESME team gets back to you by email, phone or WhatsApp to understand your business.
A walkthrough
We show you the apps and portals for your model with sample data, and answer your questions.
A proposal
You get a written scope: the apps you need, the setup work and what it costs.
Setup and go-live
We brand and configure the platform with your team, then publish the apps under your accounts.
Questions buyers ask
Is it for businesses with their own riders?
Yes. Your riders use the rider app, and your team works from the rider portal and the admin panel.
How are deliveries assigned?
New orders are dispatched to available riders automatically. Dispatchers can also assign or re-assign a delivery by hand from the admin panel.
How does cash-on-delivery reconciliation work?
Each rider’s collected cash is recorded against the orders they delivered. The rider portal and the admin panel’s cash ledger show what is still to reconcile.
What proof of delivery is captured?
A photo and a signature at the drop-off, uploaded from the rider app and kept with the order.
Can it handle vans and trucks as well as bikes?
Yes. Orders can be matched to a bike, car, van or truck by their weight.