Food delivery app for restaurants in Saudi Arabia
Take delivery orders in an app that carries your restaurant’s name, send them to the right branch, and deliver them with your own riders.
Illustration with sample data
When every delivery order belongs to someone else
For many restaurants, delivery has become a large part of the business, yet it runs on platforms the restaurant does not control. The menu layout, the customer’s details and the next promotion are all decided somewhere else.
- Each branch keeps a separate device for every aggregator, and staff re-key orders for the kitchen.
- Regular customers order through someone else’s app, so you cannot reach them with your own offers.
- When a rider is late, the branch has no view of where the order is.
The apps and portals in this setup
A typical setup. You can start with fewer and add the rest later.
Customer App
Customers browse your menus, order, pay and follow the rider.
What’s inside: Customer AppVendor App
Each branch accepts orders, marks them ready and switches items off when they sell out.
What’s inside: Vendor AppRider App
Your riders get the pickup, the route and the drop-off, and confirm the handover.
What’s inside: Rider AppAdmin Panel
Your operations team sees every branch, rider and order on one screen.
What’s inside: Admin PanelBuyer Website
Optional: the same menus on a website for customers who order from a computer.
What’s inside: Buyer Website
Features that matter here
- Menus with categories and pricesEach branch can run its own menu, with categories, prices and search for the customer.
- New-order alert in the kitchenThe vendor app alerts the branch to every new order, so nothing waits unseen.
- Online / offline per branchA branch that is closed or too busy goes offline without calling anyone.
- Item availabilitySwitch a dish off when it sells out and back on when it is ready again.
- Dispatch and live trackingReady orders go to an available rider, tracked by GPS from the kitchen to the door.
- Promotions and push notificationsRun your own offers and tell your customers about them directly.
- Online payment or cash on deliveryCustomers choose at checkout; rider cash is reconciled in the admin panel.
How a typical order runs
- Customer App
The customer orders
Picks dishes from your menu and pays online or chooses cash on delivery.
- Vendor App
The branch accepts
The branch gets an alert, accepts the order and starts cooking.
- Rider App
A rider picks it up
An available rider is assigned and collects the order once it is marked ready.
- Customer App
The customer follows it
Live tracking shows the order step by step, with the rider on the map.
- Admin Panel
It is settled
The admin panel records the payment, the rider’s cash and the branch’s revenue.
Running it in Saudi Arabia
In Saudi Arabia, the apps run in Arabic and English, with right-to-left screens for Arabic. Customers pay online or in cash on delivery, and each rider’s cash is reconciled in the admin panel. If you use Tadbir ERP, orders, stock and cash collections can sync with it.
Customers can order in Arabic or English, and a branch that is full during the evening rush can switch itself offline for a while instead of turning callers away.
Tadbir ERP is FRESME’s ERP system and covers ZATCA e-invoicing on its side.
Also in:RiyadhJeddahDammam & Khobar
What happens after you ask for a demo
We reply within 24 hours
Someone from the FRESME team gets back to you by email, phone or WhatsApp to understand your business.
A walkthrough
We show you the apps and portals for your model with sample data, and answer your questions.
A proposal
You get a written scope: the apps you need, the setup work and what it costs.
Setup and go-live
We brand and configure the platform with your team, then publish the apps under your accounts.
Questions buyers ask
Can each branch have its own menu and prices?
Yes. Each branch is set up as its own vendor with its own items, prices and stock, while customers see one brand.
Can we deliver with our own riders?
Yes. Your riders use the rider app to take deliveries, navigate and confirm the handover with a photo and a signature. Orders are assigned automatically, and your team can re-assign them by hand.
Can we keep using delivery aggregators?
Yes. Your own app runs alongside them, and you decide how to promote it to your customers.
Will the app carry our restaurant’s name?
Yes. The customer app shows your logo and colours and is published under your own App Store and Google Play accounts.
How do customers pay?
Online or in cash on delivery. We agree the online payment option with your team during setup.