Multi-vendor delivery marketplace app in Saudi Arabia
Launch a marketplace where many restaurants and shops sell to your customers, your riders deliver, and you earn a commission on each order.
Illustration with sample data
A marketplace is four products, not one
A delivery marketplace needs a tool for customers, one for vendors, one for riders and one for your own team, and all four have to agree on the same order, the same cash and the same commission.
- Vendors want to join faster than you can set them up by hand.
- Commission, rider cash and vendor payouts live in spreadsheets that never quite agree.
- Building it all from scratch needs a development team before the first order arrives.
The apps and portals in this setup
A typical setup. You can start with fewer and add the rest later.
Customer App
Customers browse the vendors near them, order and track the delivery.
What’s inside: Customer AppVendor App
Each vendor runs its own menu or catalogue, prices and stock from a phone.
What’s inside: Vendor AppVendor Portal
Larger vendors work from a desk: orders, stock, invoices and payouts.
What’s inside: Vendor PortalAdmin Panel
You onboard vendors and riders, set commissions and approve payouts.
What’s inside: Admin Panel
Features that matter here
- Vendor onboardingAdd restaurants and shops; each one runs its own menu, prices and stock.
- Commissions and payout approvalsSet commissions and approve vendor payouts from the admin panel.
- Vendors near the customerCustomers see the shops and restaurants near them, with categories and search.
- Live map of ridersSee every active rider and assign or re-assign deliveries.
- Roles and permissionsSuper admin, dispatcher and auditor roles for your team.
- Revenue reports and cash ledgersRevenue, commission and rider cash in one place.
- Your brand throughoutCustomers see your marketplace’s name, not ours.
How a typical order runs
- Customer App
The customer picks a vendor
Browses the vendors near them, orders and pays online or on delivery.
- Vendor App
The vendor prepares
The vendor gets an alert, accepts the order and marks it ready.
- Rider App
Your rider delivers
The order goes to an available rider and is tracked to the door.
- Admin Panel
You take your commission
The admin panel records the commission and queues the vendor’s payout for approval.
Running it in Saudi Arabia
In Saudi Arabia, the apps run in Arabic and English, with right-to-left screens for Arabic. Customers pay online or in cash on delivery, and each rider’s cash is reconciled in the admin panel. If you use Tadbir ERP, orders, stock and cash collections can sync with it.
Customers browse in Arabic or English, pay online or in cash, and vendors are settled through payouts you approve.
Tadbir ERP is FRESME’s ERP system and covers ZATCA e-invoicing on its side.
Also in:RiyadhJeddahDammam & Khobar
What happens after you ask for a demo
We reply within 24 hours
Someone from the FRESME team gets back to you by email, phone or WhatsApp to understand your business.
A walkthrough
We show you the apps and portals for your model with sample data, and answer your questions.
A proposal
You get a written scope: the apps you need, the setup work and what it costs.
Setup and go-live
We brand and configure the platform with your team, then publish the apps under your accounts.
Questions buyers ask
How do we earn from the marketplace?
You set commissions in the admin panel. Each order records the commission, and vendor payouts are approved from the same panel.
Can vendors manage their own menus and stock?
Yes. Each vendor runs its own items, prices and stock from the vendor app or the vendor portal.
Who delivers the orders?
Your riders, with the rider app. Orders go to available riders automatically, and your team can assign or re-assign them by hand.
Can we start with one category and add more later?
Yes. You can start with food, for example, and add grocery or retail vendors on the same platform later.
Is the marketplace under our brand?
Yes. Your name, logo and colours on every app, and the mobile apps are published under your own store accounts.