Account and data deletion
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If you use the DOBUY customer, vendor or rider app, you can ask for your account and personal data to be deleted at any time. This page explains how, what is deleted and what we have to keep.
Request deletion by email
Write to us from the email address registered to your account, or include your registered phone number so we can find it, and tell us which app you use.
This opens your email app with the subject filled in. You can also write to info@fresme.com.
Who can use this page
Anyone with an account in a DOBUY app: customers, vendors (shops, restaurants and suppliers) and riders.
If you use an app that a business runs under its own name on DOBUY technology, you can ask that business directly, or write to us and we will pass your request on and help it delete your data.
How to ask
- In the app: where available, open your profile or account settings and choose the option to delete your account.
- By email: write to info@fresme.com with the subject “DOBUY account deletion request”. Send it from your registered email address, or include your registered phone number, and tell us which app you use (customer, vendor or rider).
- We may contact you to confirm the request comes from you before anything is deleted. This protects your account from being deleted by someone else.
- We confirm by reply once your account has been deleted.
What we delete
When your request is complete, we delete or permanently anonymise:
- your profile: name, phone number, email address and login details;
- saved delivery addresses and favourite locations;
- saved items and cart contents;
- push-notification tokens for your devices;
- messages and support requests linked to your account;
- for riders: sign-up and ID details and location history; for vendors: the store profile, listings and images, once no open orders depend on them.
What we may keep
Some records must be kept by law even after your account is deleted, for example:
- invoices, order and payment records needed for tax and accounting;
- records needed to settle open orders, payouts, refunds or disputes;
- information we must keep to prevent fraud or to comply with a legal request.
We keep these only as long as the law requires or the purpose needs, limit who can see them, and then delete them.
Deleting an account cannot be undone. Please complete or cancel any open orders first; vendors and riders should make sure their final payouts are settled.
Other choices
If you only want to limit how your data is used, you do not have to delete your account. You can turn off location, camera or notification permissions in your phone’s settings, or email info@fresme.com to correct your details or get a copy of your data. Our privacy policy has more detail.
Contact
Deletion and privacy requests: info@fresme.com.
DOBUY is a product of Fast Resource & Management Enterprises (FRESME) (Reg. 0989033-5, NTN 3277876175327), S-6, Second Floor, Gulberg Centre, Main Boulevard Gulberg III, Lahore, Pakistan, which operates this site and issues our invoices.