This Privacy Policy (“Policy”) describes the information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information. By visiting the Site, or by purchasing or using the Service, you accept the privacy practices described in this Policy.

This Policy is incorporated into, and is subject to, the DOBUY Terms of Service. Capitalized terms used but not defined in this Policy have the meaning given to them in the DOBUY Terms of Service.

Basic Terms:

“Customer” means an employee, agent, or representative of a client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity. “Visitor” means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or Service. “Rider” described as an individual person (s) who registered with DUBUY to work, delivers meal/goods to the customers.  “Vendor” the good provider/ Restaurant desires to enroll with the Company and to engage Company as a meal delivery service provider for the Goods provider/Restaurant

Who We Are?

DOBUY is a Digital e-store & Mobile Delivery App catering the services of everyday need whichever someone desire and wish to purchase with one single click! DOBUY – Eliminating the distance between supermarkets, grocery stores, restaurants and bakers by providing instant access to offered goods through our digital platform. For Mobile Delivery App, we are operating in to multiple cities of Punjab with intention to extend our services in 150 cities all over Pakistan.  For e- commerce Store, we cater Pakistan with offerings for specialized items around the world.  We make sure the quality control and in time delivery according to need. We let you purchase the items with endless choices of products available 24/7/365 at our online store. Our core agenda is to deliver ultimate quality and excellence through our swift and instant delivery service with competitive & discounted prices your shopping cart! Our site address

1. What Personal Data We Collect?

DOBUY collects information about you when you use our mobile applications, websites, and other online products and services to interact with goods delivery solutions and or such other opportunities that are within DOBUY mandate (collectively, the “Services”) and through other interactions and communications you have with us. If you reside in or outside Pakistan, the Services are provided by DOBUY Store Pvt Ltd, and this Privacy Statement applies to information collected and used by DOBUY for DOBUY Store Pvt Ltd.

1.1.        Information that you provide voluntarily:

We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: your name, phone number, postal address, payment method, and other information you choose to provide.

Such as:

  •  your name, phone number, postal address.
  • any information you submit to our customer service team in the Application or via any communication medium such as (phone call, messages, etc.)
  • GPS location to fulfill process your orders. For example, we may store your location information to complete payment and delivery of your order(goods.).
  • The personal information that you are asked to provide and the reasons why you are asked to provide it, will be explained to you when we ask you to provide your personal information.
  • When you register and create an account with us using the Application you have to provide to us certain Personal Information, including your name, physical address and your phone number.
  • If you are using the Application as a service provider, you have to provide us with additional Personal Information as part of the service provider onboarding process.


1.2. Information we collect automatically:

We collect GPS technology to determine your current location. Information that we collect from you is used to process your order and to manage your account. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.

  • As per your settings in your device, we may track and store your exact location at the time of placing order. You can toggle this setting on or off on your device, depending upon the system you’re using


2. Information Used for?

Information that we collect from you is used to process your order and to manage your account. We may also use your information to email you about other products or services that we think may be of interest to you.

  • We store your data to process your orders. For example, we may store your location information to complete payment of your order.
  • We maintain our database to improve and personalize your experience with us.
  •  We store your phone number to send you promotions, discounts, order details, and delivery status.
  • Once your identity is verified with us, we store your information to avert spam, malware, security risks and other malicious virus that could affect you.
  • If we use your information for any other purposes, we will disclose them to you.
  • Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Dobuy and other companies, where permissible and according to local applicable laws.
  • Notify you about changes to our Services;
  • Allow you to participate in interactive features of our Services;
  • Keep our Services safe and secure; and
  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.


3. Sharing of your Personal Data:

We may share Personal Data which we collect about you as described in this privacy policy

   Through Our Services

We may share your Personal Data:

  • With Delivery Riders to enable them to provide the Services you request. For example, we share your name and address to drop-off your order(goods.).

4. Your rights as a user:

  • You may request, at any given time, to find out what information we store about you. You may send a formal request at We shall respond with a full report.
  • You have rights to edit your personal information such as your name, delivery address in the Account Setting section of the app.
  • You have the right to request to delete your account with us by sending us an email at We shall remove your information. However, as per law, we may retain some of your personal information in case it is needed for legal purposes.
  • We may also store your information you provided with consent to conduct user research and aid in Douby’s marketing to target audience.

5. Security:

We are committed to
ensuring that your information is secure. Dobuy makes every effort to ensure that your
Personal Data is secure on its system.
In order to prevent unauthorized
access or disclosure, we have put in place suitable physical, electronic and managerial
procedures to safeguard and secure the information we collect online.

6. Our Site Updates Regularly:

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


If you have any questions regarding this Privacy Policy or you would like to obtain access to your Personal Information, please contact


For other questions or complaints, you can contact us via email or telephone at the following contacts:


  •   For Customer Support and correction to your Personal Information: