Pharmacy delivery app under your own brand
Give your regular customers a simple way to order from your pharmacy, and keep a clear record of every delivery from the branch to the door.
Illustration with sample data
When repeat orders live in a phone log
A pharmacy’s delivery work is built on regulars: the same households ordering the same health and personal-care products again and again. Most of it runs on calls and chat messages that nobody can search later.
- Each branch takes orders on its own phone, with no shared view of what is pending.
- When a customer asks whether an order arrived, the answer depends on who remembers.
- Delivery staff collect cash with nothing linking it to the order.
The apps and portals in this setup
A typical setup. You can start with fewer and add the rest later.
Customer App
Customers order health and personal-care products, pay and follow the delivery.
What’s inside: Customer AppVendor Portal
Each branch receives orders in a live inbox and manages its own stock.
What’s inside: Vendor Portal
Features that matter here
- Order inbox with live updatesBranches see new orders as they arrive and work through them in order.
- Proof of deliveryEach handover is confirmed with a photo and a signature, kept with the order.
- Step-by-step trackingCustomers see when the order is prepared, picked up and delivered.
- Saved addressesRegular customers check out to a saved address without typing it again.
- Stock per branchEach branch manages its own products and stock.
- Push notificationsCustomers are told at every change of status.
DOBUY is the ordering and delivery technology. Your pharmacy keeps its licence and stays responsible for how medicines are sold and dispensed; we set the platform up around the way you work.
How a typical order runs
- Customer App
The customer orders
Chooses products from your pharmacy and pays online or on delivery.
- Vendor Portal
The branch prepares
The order appears in the branch inbox; your team checks and prepares it the way your pharmacy normally does.
- Rider App
A rider delivers
The rider collects the bag, navigates to the address and confirms the handover with a photo and a signature.
- Admin Panel
The record is kept
Proof of delivery, payment and the rider’s cash stay attached to the order.
Wherever you operate
FRESME sets DOBUY up for businesses in any country. The apps run in English with Arabic or Urdu, customers pay online or in cash on delivery, and we configure your zones, delivery charges and payments with your team.
The platform is set up around how your pharmacy works; the rules for medicines in your country stay with your business.
What happens after you ask for a demo
We reply within 24 hours
Someone from the FRESME team gets back to you by email, phone or WhatsApp to understand your business.
A walkthrough
We show you the apps and portals for your model with sample data, and answer your questions.
A proposal
You get a written scope: the apps you need, the setup work and what it costs.
Setup and go-live
We brand and configure the platform with your team, then publish the apps under your accounts.
Questions buyers ask
Can we take prescription items?
The platform handles ordering and delivery. Whether and how you accept prescription items is decided by your pharmacy under the rules that apply to you, and we set the ordering flow up around that.
Who holds the pharmacy licence?
Your business does. DOBUY is the technology; FRESME builds and runs it for you and does not sell or dispense anything.
How do we show an order was delivered?
The rider app records a photo and a signature at handover, and both stay with the order.
Can each branch manage its own orders?
Yes. Each branch gets its own vendor portal or vendor app, with its own inbox and stock.
Can customers pay in cash?
Yes. Customers pay online or in cash on delivery, and each rider’s cash is reconciled in the admin panel.