Last-mile delivery software for retailers and distributors in Saudi Arabia
Run the final leg on your own riders: take the order, dispatch it, follow it to the door and close the day with cash and proof accounted for.
Illustration with sample data
When the last mile is the part you cannot see
Retailers and distributors who deliver with their own riders or vans can sell well and still lose control in the last few kilometres. Orders wait in a chat, riders pick their own routes, and the cash comes back unmatched.
- Orders are copied from your shop or website into a group chat before a rider sees them.
- Customers phone to ask where their delivery is, and the answer is a guess.
- Cash collected on delivery is counted at the end of the day with no order-by-order record.
The apps and portals in this setup
A typical setup. You can start with fewer and add the rest later.
Customer App
Customers order from your app, pay online or in cash on delivery, and follow the rider.
What’s inside: Customer AppRider App
Riders get deliveries, navigate, and record a photo and a signature at the door.
What’s inside: Rider AppRider Portal
Your fleet team works the dispatch queue and reconciles each rider’s cash.
What’s inside: Rider PortalAdmin Panel
Operations see every active rider on a live map and assign or re-assign deliveries.
What’s inside: Admin PanelBuyer Website
Optional: the same ordering on a website for customers and business buyers.
What’s inside: Buyer Website
Features that matter here
- Orders from your own channelsOrders arrive from your app or website straight into the delivery queue.
- Automatic and manual dispatchNew orders go to available riders, and a dispatcher can assign or re-assign by hand.
- Live trackingYour team sees each rider on a map, and customers follow their order step by step.
- Proof of deliveryA photo and a signature at every drop-off, kept with the order.
- Cash-on-delivery reconciliationEach rider’s collected cash is matched to the orders they delivered.
- The vehicle by weightBike, car, van or truck, matched to each order’s weight.
How a typical order runs
- Customer App
The order comes in
The customer orders from your app and chooses online payment or cash on delivery.
- Admin Panel
It is dispatched
It goes to an available rider automatically, or your dispatcher assigns it.
- Rider App
The rider delivers
The rider navigates to the address and records a photo and a signature.
- Customer App
The customer follows it
Live tracking shows the order step by step until it arrives.
- Rider Portal
The cash is reconciled
Cash collected is matched to the order and the rider’s day is closed.
Running it in Saudi Arabia
In Saudi Arabia, the apps run in Arabic and English, with right-to-left screens for Arabic. Customers pay online or in cash on delivery, and each rider’s cash is reconciled in the admin panel. If you use Tadbir ERP, orders, stock and cash collections can sync with it.
Customers order in Arabic or English, and every cash payment collected on delivery is tied to an order.
In Saudi Arabia customers can pay online (including mada), and each order gets a bilingual VAT invoice with the ZATCA QR code. Tadbir ERP is FRESME’s ERP system and covers ZATCA e-invoicing on its side.
Also in:RiyadhJeddahDammam & Khobar
What happens after you ask for a demo
We reply within 24 hours
Someone from the FRESME team gets back to you by email, phone or WhatsApp to understand your business.
A walkthrough
We show you the apps and portals for your model with sample data, and answer your questions.
A proposal
You get a written scope: the apps you need, the setup work and what it costs.
Setup and go-live
We brand and configure the platform with your team, then publish the apps under your accounts.
Questions buyers ask
Is this for businesses that sell as well as deliver?
Yes. It is built for retailers and distributors who take orders on their own app or website and deliver them with their own riders or vans.
How is it different from delivery management software?
Delivery management software focuses on dispatching and managing riders. This setup also includes the customer ordering side, so orders and deliveries sit in one system.
Can customers track their delivery?
Yes. They follow the order step by step in the customer app.
How is cash on delivery handled?
Each rider’s collected cash is recorded against the orders delivered, and you reconcile it in the rider portal and the admin panel.
Can we use vans and trucks as well as bikes?
Yes. Orders can be matched to a bike, car, van or truck by their weight.
Get a demo: Last-mile delivery software
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