Installation management and technician scheduling software in the UK
Book installation appointments by district and time slot, let technicians accept jobs from a phone, and see every on-site step recorded.
- District A09:00 – 11:00 · ApplianceAccepted
- District B11:30 – 13:30 · WindowsOn the way
- District A14:00 – 16:00 · KitchenStarted
- District C16:30 – 18:00 · ApplianceCompleted
When installers are scheduled by phone call
If you sell products that need fitting, such as appliances, windows, kitchens or air conditioners, the sale ends with an appointment. Booked by phone, that appointment is easy to double-book and hard to follow.
- Customers are called back to agree a day, and the technician hears about changes by message.
- Nobody can say whether a technician has left, arrived or started, so customers phone to ask.
- A job can start before the product has been delivered, and the handover rests on a signature or a promise.
The apps and portals in this setup
A typical setup. You can start with fewer and add the rest later.
Installer portal
Technicians set their districts, working days and time slots, accept or reject jobs, and record on-site steps from a phone.
What’s inside: Installer portalCustomer App
Customers choose an installation appointment and follow the technician from on the way to installation complete.
What’s inside: Customer AppAdmin Panel
Your team plans installation by district, time slot and technician workload.
What’s inside: Admin PanelRider App
Optional: your riders deliver the product, so the installer can start once it has arrived.
What’s inside: Rider App
Features that matter here
- Districts and time slotsTechnicians set the districts they cover, their working days and their time slots.
- Accept or reject from a phoneThe installer portal is phone-first, so a technician answers a job request in the field.
- Planning by workloadYour team plans installation by district, time slot and each technician’s workload.
- Started only after deliveryA job cannot start before the product has been delivered.
- Time-stamped on-site stepsArrival and each on-site step are recorded with time stamps and notes.
- One-time handover codeThe technician hands over to the customer with a one-time code on WhatsApp, locked after five wrong attempts.
- WhatsApp updates for the customerAppointment reminders, technician on the way and installation complete, with opt-in and language per customer.
Exceptions such as a missed appointment or an installation that cannot be finished are recorded as cases, set up to your own rules together with your team.
How a typical order runs
- Customer App
The customer picks an appointment
They choose a date and a time slot for installation.
- Admin Panel
You plan the job
Jobs are planned by district, time slot and technician workload.
- Installer portal
The technician accepts
They accept the job and set it on the way. Starting is possible only after delivery.
- Installer portal
The work is recorded on site
On-site steps are logged with time stamps and notes.
- Customer App
The customer confirms
A one-time code on WhatsApp confirms the handover, and the customer is told the installation is complete.
Running it in the UK
In the UK, the apps run in English. Customers pay by card online or in cash on delivery, and each rider’s cash is reconciled in the admin panel.
Customers book a time slot and follow the technician from on the way to installation complete.
Also in:London
What happens after you ask for a demo
We reply within 24 hours
Someone from the FRESME team gets back to you by email, phone or WhatsApp to understand your business.
A walkthrough
We show you the apps and portals for your model with sample data, and answer your questions.
A proposal
You get a written scope: the apps you need, the setup work and what it costs.
Setup and go-live
We brand and configure the platform with your team, then publish the apps under your accounts.
Questions buyers ask
Who is this for?
Businesses that sell or make products that need fitting: appliances, windows and glass, kitchens, furniture, air conditioners. Installers can be your own staff or independent technicians.
Do technicians need to install an app?
No. The installer portal is web-based and phone-first, so it works in the phone’s browser.
Can an installation start before the product is delivered?
No. A job can start only after delivery has been recorded.
How is the handover confirmed?
With a one-time code sent on WhatsApp from the technician to the customer. A code locks after five wrong attempts.
What happens when something goes wrong on site?
Exceptions are recorded as cases that we set up to your own rules together with your team.
Get a demo: Installation management software
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