Home delivery for your pharmacy chain in the UK
Give regular customers a simple way to order from your branches, and keep a clear record of every delivery from the counter to the door.
Repeat orders live in call logs and chat threads.
Each branch works its own order queue, with a recorded handover.
- Customer App
- Vendor App
- Rider App
- Admin Panel
- Vendor Portal
A typical starting point
When repeat orders live in a phone log
Pharmacy delivery is built on regulars: the same households ordering the same products again and again. Most of it runs on calls and messages that nobody can search later.
- Each branch handles delivery its own way, so the chain has no common picture.
- Customers wait on the phone to confirm whether an item is available.
- A delivery is hard to prove when the customer says it never arrived.
The setup with DOBUY
Each branch is a vendor with its own queue. Customers see one brand, and your head office sees every branch.
Take only the apps this scenario needs. The others can be added later.
Customer App
Customers order health and personal-care products and follow the rider.
What’s inside: Customer AppVendor App
Each branch accepts orders, prepares them and switches unavailable items off.
What’s inside: Vendor AppRider App
Riders deliver the order and confirm the handover with a photo and a signature.
What’s inside: Rider AppAdmin Panel
Head office sees every branch, rider and order and reconciles payments.
What’s inside: Admin PanelVendor Portal
Optional: a desk back office for stock, invoices and payouts.
What’s inside: Vendor Portal
How it runs day to day
- Customer App
The customer places an order
They choose items from your catalogue and pay online or on delivery.
- Vendor App
The branch prepares it
The branch gets an alert, accepts the order and marks it ready.
- Rider App
A rider delivers it
The rider navigates to the address and confirms the handover with a photo and a signature.
- Admin Panel
Head office keeps the record
Payments, rider cash and branch revenue are reconciled in the admin panel.
What stays in your hands
- Your brand
- Your pharmacy’s name, logo and colours on every screen the customer sees.
- Catalogue and stock per branch
- You decide what each branch lists and which items are available.
- Delivery zones and charges
- We set where each branch delivers and the charge, together with your team.
- Proof and payouts
- Every handover is recorded, and branch payouts are approved in the admin panel.
DOBUY is the ordering and delivery technology. Your pharmacy licence, your product range and any rules about what may be sold or delivered stay with your pharmacy.
Running this in the UK
In the UK the apps run in English. Customers pay by card online or in cash on delivery, and each rider’s cash is reconciled in the admin panel.
Independent pharmacies and small groups can offer their regulars their own ordering page and app, paid by card online or on delivery.
Cities:London
What happens after you ask for a demo
Questions buyers ask
Does each branch see only its own orders?
Yes. Each branch works its own queue in the vendor app, while head office sees every branch in the admin panel.
Who is responsible for licensing and regulations?
Your pharmacy. DOBUY provides the ordering and delivery technology, and the rules on what you may sell or deliver stay with you.
How is a delivery confirmed?
The rider confirms the handover in the rider app with a photo and a signature.
Can the app carry our pharmacy’s name?
Yes. The platform is white-label and published under your own store accounts.
How do customers pay?
Online or in cash on delivery. We agree the online payment option with your team during setup.
Get a demo for your pharmacy business in the UK
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