Handle festive orders at your sweet or gift shop
When the week before Eid brings a year’s worth of calls, take orders in your own app, work them in clear queues and add riders for the rush.
Festive weeks drown the phone and the counter.
Orders queue up in the app and go out with the riders you add.
- Customer App
- Vendor App
- Rider App
- Admin Panel
- Buyer Website
A typical starting point
When the busiest week of the year hits the phone
For a sweet or gift shop, a few weeks around Eid, Ramadan or the wedding season can matter more than the rest of the year. Orders arrive in bulk, delivery windows are tight, and the shop has no extra hands.
- Calls, chat messages and walk-ins all compete for the same people.
- Popular boxes sell out, but customers keep ordering them.
- Extra riders are found at the last minute with no way to track them.
The setup with DOBUY
Start with the customer app and a vendor app per branch, add the rider app for the peak, and keep promotions in your own hands.
Take only the apps this scenario needs. The others can be added later.
Customer App
Customers order sweets and gifts, pick an address, pay and follow the delivery.
What’s inside: Customer AppVendor App
Each branch works the order queues, switches sold-out items off and watches daily revenue.
What’s inside: Vendor AppRider App
Your riders, including those you add for the peak, take deliveries and confirm the handover.
What’s inside: Rider AppAdmin Panel
Your team watches the live map, assigns deliveries and onboards new riders.
What’s inside: Admin PanelBuyer Website
Optional: a web store for customers who order for the family from a computer.
What’s inside: Buyer Website
How it runs day to day
- Customer App
Customers order early
They pick a box or a gift, choose a saved address, which can be someone else’s home, and pay online or on delivery.
- Vendor App
The branch works the queue
Pending and prepared queues replace the pile of messages, and sold-out items are switched off.
- Rider App
Riders deliver in the rush
Assigned riders navigate, deliver and confirm with a photo and a signature.
- Admin Panel
You add capacity as the peak builds
Onboard extra riders and tell customers about an offer by push notification.
What stays in your hands
- Your menu and availability
- Switch items on and off as stock moves, and take a branch offline when it is full.
- Offers
- Run promotions and push notifications for your own customers around each festival.
- Riders for the peak
- Riders sign up with ID details and your team onboards them when volume rises.
- Zones, charges and payouts
- We set up delivery zones and charges with you, and revenue and cash are recorded per branch.
Running this wherever you operate
FRESME sets DOBUY up for businesses in any country. The apps run in English with Arabic or Urdu, and we configure zones, delivery charges and payments with your team.
Whatever your calendar, a festive week works like any other week on the platform, with the shop in charge of offers and stock.
What happens after you ask for a demo
Questions buyers ask
Can we add riders for the busy weeks?
Yes. New riders sign up in the rider app with their ID details, and your admin team onboards them.
Can customers send a gift to someone else?
Customers choose a delivery address at checkout and can save several addresses, so an order can go to a relative’s home.
How do we stop customers ordering sold-out items?
The branch switches an item off in the vendor app, and customers no longer see it as available.
Can we announce an offer for the festival?
Yes. You can run promotions and send push notifications to your own customers.
Can several shops or branches share one app?
Yes. Each branch is a vendor with its own items and queue, under one brand.
Get a demo for your restaurant or food delivery business
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