Made-to-measure ordering, delivery and installation platform in Saudi Arabia
Let customers configure a product, enter their measurements and order online. Then run manufacturing, transport and installation from one system, with partners working in their own portals.
Orders and measurements travel by phone, chat and spreadsheets.
One order carries the configuration, the measurements, the factory, the truck and the installer.
- Customer App
- Buyer Website
- Manufacturer portal
- Transport partner portal
- Installer portal
- Admin Panel
A typical starting point
Where a made-to-measure business usually starts
Glass doors and showers, aluminium windows, kitchens, wardrobes, curtains and blinds share one problem: every item is made for one customer, so one wrong number is a wasted product. The order then passes through a factory, a transport company and an installer, usually by phone.
- Measurements arrive by chat or on paper and are re-typed for the factory.
- Prices are quoted by hand, and comparing manufacturers means calling each one.
- Nobody can tell the customer where the order is, and delays are explained after the customer asks.
- Delivery and installation are arranged by calls, and a handover is a signature or a promise.
The setup with DOBUY
The customer app, the website and your admin panel come from the core platform. Three optional partner portals give each outside party its own login: the manufacturer, the transport company and the installer. Configurable modules add the product configurator, measurement checks, vendor offers, production stages and handover codes.
Take only the apps this scenario needs. The others can be added later.
Customer App
The customer configures the product, enters measurements per item, compares offers, pays and follows the order to installation.
What’s inside: Customer AppBuyer Website
The same ordering flow on a website, for customers who configure and measure at a computer.
What’s inside: Buyer WebsiteManufacturer portal
Each manufacturer keeps its price list per m² by model and material, finishes, accessories, size limits, capacity and lead time, receives production orders and updates the stages.
What’s inside: Manufacturer portalTransport partner portal
Independent transport companies set their cities and availability, add their own vehicles and drivers, and accept or reject loads with a reason.
What’s inside: Transport partner portalInstaller portal
Technicians set districts and time slots from a phone, accept or reject jobs and record on-site steps.
What’s inside: Installer portalAdmin Panel
Your team sees every order by stage, allocates manufacturers, plans loads and installation, and settles payments.
What’s inside: Admin Panel
How it runs day to day
- Customer App
The customer configures and measures
They choose a location, build the product step by step with a live drawing, enter width, height and quantity per item, or book an on-site measuring visit.
- Customer App
Offers from several manufacturers
Offers show anonymously as Manufacturer A, B and C with price, ready date and rating, with badges for lowest price and ready soonest. The customer picks one, adds accessories and pays.
- Manufacturer portal
The factory produces
The manufacturer receives a production order with a cut list, without the customer’s identity, and moves it from queued through cutting, processing and fittings to quality check and ready. A later ready date needs a reason.
- Transport partner portal
Transport picks up and delivers
Ready orders are grouped into loads by factory and city. A provider accepts with a driver and a vehicle big enough, and the customer can follow the delivery.
- Installer portal
The installer fits it
The technician accepts a time slot, confirms the arrival and completes the on-site steps with time stamps and notes. Installation starts only after delivery.
- Admin Panel
You settle and report
Orders, margins, manufacturer payables, delivery and installation fees and VAT are recorded, with reports you can export.
What stays in your hands
- Handover by one-time code
- Three codes are sent on WhatsApp: factory to driver, driver to customer, technician to customer. Five wrong attempts lock a code.
- The customer stays informed
- WhatsApp Business notifications cover order and payment confirmation, the invoice as PDF, manufacturing started, dispatch, appointment reminders, technician on the way and installation complete. Each customer chooses opt-in and language.
- Your margin and fees
- Set a platform margin, override it per manufacturer, and set delivery, installation and measuring fees and the VAT rate. Allocate or re-allocate an order and see the margin effect.
- Your rules, your data
- Roles, permissions and an activity log control who does what. Your data belongs to you, with CSV, Excel and JSON export and database backups, and it can run on your own cloud hosting.
This page describes a typical scenario on the platform. Exceptions such as delivery rejections, incorrect measurements, transport delays, returns and refunds are set up to your own rules together with your team.
Running this in Saudi Arabia
In Saudi Arabia the apps run in Arabic with right-to-left screens, and in English. Customers pay online (including mada) or cash on delivery, and each rider’s cash is reconciled in the admin panel. Each order gets a bilingual VAT invoice with the ZATCA QR code. Orders, stock and cash collections can sync with Tadbir ERP, FRESME’s ERP system, which covers ZATCA e-invoicing on its side.
Customers order in Arabic with right-to-left screens, or in English, and pay online including mada. Each order gets a bilingual VAT invoice with the ZATCA QR code (ZATCA Phase 1). Phase 2 e-invoicing (FATOORA integration) goes through an accredited e-invoicing provider or Tadbir ERP. The platform can run on your own cloud hosting, and we recommend a Saudi region for data residency.
Cities:RiyadhJeddahDammam & Khobar
What happens after you ask for a demo
Questions buyers ask
Which made-to-measure products does this suit?
Any product made to a customer’s size that needs manufacturing, delivery and often installation. Glass doors and showers, aluminium windows, kitchens, wardrobes and furniture, curtains and blinds are typical examples.
How do customers enter measurements?
They enter width, height, quantity, room and notes for each item. The platform checks the sizes against each manufacturer’s limits, and a measuring guide video is available. Customers can also book an on-site measuring visit with a date and time slot.
Can we offer prices from several manufacturers?
Yes. Each manufacturer keeps its own price list, and the customer compares anonymous offers with price, ready date and rating. You can allocate or re-allocate an order and see its margin effect.
Do manufacturers, transport companies and installers need an app?
No install is needed. Each partner works in a web portal on any device, and installers use a phone-first view.
How is a handover confirmed?
With one-time codes sent on WhatsApp: factory to driver, driver to customer and technician to customer. A code locks after five wrong attempts.
Can customers get updates on WhatsApp?
Yes, through the WhatsApp Business Platform or an authorised provider. Customers get confirmations, the invoice, production and dispatch updates and installation reminders, with opt-in and language set per customer.
Who owns the data, and where does it run?
The data belongs to your business, with full export and backups. The platform can run on your own cloud hosting, and we can discuss the region that fits your data rules.
Can it connect to our accounting?
Yes, by API. Tadbir ERP by FRESME is available as a ready option, and it also covers ZATCA e-invoicing.
What happens when something goes wrong?
Delays are recorded with a reason and the customer is told. Delivery rejections, incorrect measurements, returns and refunds are handled as recorded cases that we set up to your rules.
Get a demo: Made-to-measure, order to installation
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